Hestern Auctions ("we," "us," "our") respects your privacy. This policy explains what information we collect through hesternsite.com and our social media advertising, how we use it, and who we share it with.
Information we collect
- Contact information you provide directly — such as your name, phone number, email address, and details about items or estates you're inquiring about, when you fill out a form on our website, submit an Instant Form through Facebook or Instagram, message us, or call us.
- Automatic website data — when you visit hesternsite.com, we (and our advertising partner, Meta) automatically collect information about your visit, including pages viewed and general browsing behavior, through a tracking tool called the Meta Pixel. This is standard cookie-based tracking similar to what most business websites use.
How we use your information
We use the information we collect to:
- Respond to your inquiry about consigning items, an estate sale, or bidding in an auction
- Follow up by phone, text, or email regarding items you may want to sell or bid on
- Improve and measure the performance of our advertising, including which ads led to real inquiries
- Show you more relevant ads on Facebook and Instagram and build audiences of people likely to be interested in our services
We do not sell your personal information to third parties.
Sharing your information
We share limited information with:
- Meta (Facebook/Instagram) — when you submit a lead form through our ads, or when the Meta Pixel records your visit to our site, Meta receives that data as described in Meta's Privacy Policy.
- AuctionNinja — our auction platform, if your inquiry or registration involves bidding or consigning items through their system.
- Service providers who help us operate our business (such as email or scheduling tools), only as needed to respond to you.
We do not share your information with any other third party for their own marketing purposes.
Your choices
- You can opt out of interest-based Meta advertising through your Facebook Ad Preferences or Instagram settings.
- You can ask us to delete your contact information from our records at any time by calling (203) 592-5050 or emailing us directly.
- Most browsers let you block or delete cookies, though this may affect how our website functions.
Data retention
We keep your contact information only as long as reasonably necessary to respond to your inquiry or maintain our business records, and delete it upon request where we're not legally required to keep it.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect information from anyone under 13.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact us
Hestern Auctions
Prospect, CT
Phone: (203) 592-5050
Email: info@hesternauctions.com
HESTERN